Privacy Policy

Privacy Policy

At London Turf & Soil, we are committed to protecting the privacy of our customers and website visitors. This policy explains how we collect, use and protect your personal information when you use our website or place an order with us.

Information We Collect

When you place an order or contact us through our website, we may collect personal information including:

  • Name
  • Delivery and billing address
  • Email address
  • Telephone number
  • Order details

This information is required to process and deliver your order, communicate with you regarding your purchase, and provide customer support.

Payments

All payments made on our website are processed securely through trusted third-party payment providers, including Lloyds Cardnet and PayPal. We do not store your full credit or debit card details on our servers.

How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Arrange delivery of products
  • Communicate with you regarding your order
  • Improve our products and services
  • Send occasional updates or offers if you have chosen to receive marketing communications

We will never sell or rent your personal information to third parties.

Marketing Communications

If you have chosen to receive marketing communications from us, we may occasionally contact you by email with information about products, services or special offers that may be of interest to you.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

Cookies and Website Analytics

Our website uses cookies and similar technologies to help improve your browsing experience and understand how visitors use our site.

Cookies allow us to collect information such as:

  • Pages visited
  • Time spent on the website
  • General usage patterns

This information helps us improve the functionality and performance of our website.

You can choose to disable cookies through your browser settings if you prefer.

Data Security

We take appropriate technical and organisational measures to protect your personal information and ensure it is handled securely.

Your Rights

Under UK data protection laws, you have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate information
  • Request that your data be deleted where appropriate
  • Withdraw consent to marketing communications at any time

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us office@twickenhamplantcentre.co.uk