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FAQs

We aim to answer all your questions here, but if you have one that's not here then do call us on 0208 898 7131 and we'll be happy to help!

Do you offer next day delivery?

Yes we do!  As long as you place your order before 10am you can enjoy next day delivery, Monday to Friday.  We do not guarantee a delivery time. Should you require your purchase for the morning we advise that you order it to be delivered the day before.

Can I select a specific delivery day?

Yes you can!  When you checkout you will be able to select your chosen delivery day.

How big are your Bulk Bags?

Our bulk bags are 90x90x90cm (see our compost page for an image)

Is there a minimum order quantity?

There's no mimumum order quantity for Bark, Compost or Topsoil.  The minimum order quanitity for turf delivery is 30sqm, but you can order less and collect it from our nursery in Twickenham. Please call us on 0208 898 7131 for a quick quote.

Do your prices include VAT?

Yes they do!  VAT is included in all our online prices so you won't receive any surprises when you checkout..

Can I return any unused product?

Unfortunately you can't, however our team will be very happy to help you calculate how much to order.  Please just call us on 0208 898 7131.

How is the product delivered?

The delivery is to your kerb-side, using a 17-tonne, Mann Hiab lorry (2.7m wide, 7m long and 3.7m high and loose deliveries are maded in a  32 tonn tipper lorry using a Volvo tipper (3.3m wide, 9.6m long and 4.05m high)

Our vehicles are fitted with mechanical offloading facilities and may be able to place goods on your premises however, this is subject to access, and only at the absolute discretion of our friendly driver. We are not liable should damage to property be incurred. Our delivery vehicles will not mount the pavement and you are responsible for arranging for the removal of goods deposited on the public highway.

Do you offer discounts for landscapers?

YES we offer Trade Discounts! Please call 0208 898 7131 or email office@sempervirens.co.uk for more information.

 

Note: All goods and quantities are checked before leaving our site however we do ask that you check the delivery against your order when we arrive and ensure it is correct.